Help Us Keep The Surgery Safe

You must only come into the building if you have an appointment, you are making a delivery, or you are collecting something.

 

You must not enter the building if you have and Coronavirus symptoms, unless we have invited you here. You should stay at home and get yourself tested via the NHS website or by phoning 119.

 

All queries should be dealt with by telephone or online (via econsult for example)

 

When you are in the building, please maintain social distancing. Do not attend with unnecessary people, attend at your allotted time and leave the building promptly when you have finished.

 

If you have your own mask, please wear it.

 

If we tell you to wait in your car then please do so, but ensure you phone to say you are there.

For your protection we advise YOU to do the following:

 

Use face coverings

Make use of the hand sanitiser that is available

Ensure that you adhere to the social distancing guidelines

Have minimal face to face contact with others

 

In return WE will do the following for you:

 

Triage all face-to-face contacts to enable the safest possible care.

Wear PPE for all face-to-face encounters.

Be scrupulous with hygiene.

Provide screens between you and non-clinical staff.

Our staff are still here to help you with ALL your illnesses and ailments. Great effort and attention is currently focused on COVID-19, but it is important that people continue to access support for issues which are unrelated to the coronavirus.

We don't want patients sat at home worrying or in pain and thinking that they shouldn't call us.

All requests for appointments are in the first instance being booked as a telephone consultation with a doctor or nurse. The doctor or nurse will then decide whether you need to visit for a face to face appointment.

Face Mask Exemptions for Public Transport

 

Please note that doctors will not write any letters for patients to support requests for exemptions related to having to wear face coverings on public transport.

Please go to the relevant transport company website where you will find a list of exemptions and links to downloadable exemption cards. 

The link to the Arriva Buses page with the list of exemptions can be found here
and the link to the downloadable exemption cards can be found here:

In order to minimise the risk to vulnerable patients and to staff, we have to make changes to how we manage our appointments. All requests for appointments are in the first instance being booked as a telephone consultation with a doctor or nurse. The doctor or nurse will then decide whether you need to visit for a face to face appointment.

Please do not visit the surgery unless you are collecting medication or have been invited in for a face to face appointment following a telephone consultation. Please observe social distancing at all times.

 

For more information on:


(1) Coronavirus - Click Here
(2) Social Distancing - Click Here
(3) Employment and Fit Notes - Click Here

 

Updated 18 May 2020

Plas Ffynnon Medical Centre,

Middleton Road, Oswestry,

Shropshire. SY11 2RB

For Life-Threatening Emergencies Call 999