How Do I...
Make An Appointment?

Please remember to make a separate appointment for each person to be seen.

Please tell reception if you need a longer than usual appointment for additional discussion or a medical (standard consultations are 10 minutes).

It helps to be as specific as possible when asking for an appointment. This allows reception staff to find the most appropriate care for you - a phone call or a nurse consultation may be faster and more appropriate than waiting to see a doctor face to face.

If you cannot keep an appointment please telephone us on 01691 655844 and let us know.

The doctors will sometimes run late. Please be patient if you are asked to wait: you may need the longer consultation next time.

How Do I...
Obtain A Telephone Consultation?

If you feel that you need to speak to a doctor or a nurse for advice, please ring 01691 655844 before 11.30am. We feel it is unfair to interrupt consultations for routine matters so the receptionist will take your telephone number and the doctor will call you back, normally at the end of morning surgery. We are unable to answer non-urgent telephone queries after this time.

How Do I...
Obtain A Home Visit?

Plas Ffynnon Doctor Visiting Guidelines

The following system has been devised along the lines of a traffic light system to try to improve access to GP services for all our patients. To ensure that the best use is made of your GP services please attend the surgery wherever possible. If you require a home visit, please ring before 12 noon. If you ring in the mornng you will be referred to the triage nurse.

GREEN LIGHT (visit recommended)
For terminally ill patients, and the truly housebound.

AMBER LIGHT (visit may be useful)
On occasions where, after consultation with a health professional, it is agreed that a seriously ill patient may be helped by a visit.

RED LIGHT (visit is not usual or useful)
In most of the following cases a visit would not be an appropriate use of your doctor’s time:
Common symptoms of childhood like fever, cough, colds, sore throat, earache, headache, diarrhoea/vomiting and most abdominal pains. In these cases patients are usually well enough to travel. More accurate diagnosis is possible in the surgery. Please remember it is not harmful to wrap up a child with a fever and take them to the surgery to be seen.

Adults with common problems such as cough, colds, sore throat, headache, general malaise, back pain and abdominal pain should come to the surgery to be seen. If you do not have a car there are usually friends, family, neighbours or taxi services able to help.

How Do I...
Obtain Test Results?

Routine blood, urine and swab tests take about four days and cervical smears four to six weeks. X-ray reports take about two weeks. The telephone number for results is 01691 655844. Please ring after 10.00am, as early mornings are often very busy.

For reasons of confidentiality, results will only be given to patients themselves, or parents of young children, so please expect to be asked for confirmatory details.

How Do I...
Obtain A Sick Note?

You do not need a sick note if you are off work for one to three days. If you are off between four and seven days (inclusive) you should complete a self-certification form (available from the DSS, your employer or ask a receptionist). You may ask your doctor to provide you with a private certificate but a charge will be made for this service. If you are off for eight or more days, your doctor will complete the appropriate medical certificate for which there is no charge.